1) What This Policy Covers
This Privacy Policy ("Policy") explains how BG Smart Loans LLC ("BG Smart Loans," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use the BG Smart Loans mobile application, website, and related services (together, the "App" or "Services").
By installing, accessing, or using the App, you agree to this Policy. If you do not agree, you must not use the App.
We follow applicable U.S. privacy and consumer-protection laws and guidance, including, as applicable:
- Gramm–Leach–Bliley Act (GLBA)
- California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
- Fair Credit Reporting Act (FCRA)
- Federal Trade Commission (FTC) rules
- Comparable state privacy and data-protection laws
Some rights described in this Policy may not apply to GLBA-regulated data or to users outside specific states.
This Policy applies to individuals in the United States who use the App. It does not cover our employees, contractors, or job applicants, and it does not govern independent third-party services that we do not own or control.
2) Information We Collect
We collect information in three main ways: directly from you, automatically from your device, and from third parties.
2.1 Information You Provide to Us
When you interact with the App, you may provide:
- Personal Identifiers — such as your full name, date of birth, email address, phone number, and residential or mailing address.
- Government Identifiers — such as Social Security number, driver's license or state ID, or similar information used for identity verification and fraud prevention.
- Financial Information — including employment details, income, pay schedule, bank account and routing numbers, account and transaction history, repayment information, and loan or cash-advance request details.
- Login & Security Data — including usernames, passwords, PINs, and security questions (stored and handled using appropriate security measures, such as encryption).
- Support & Communications — information you send us via email, in-app messages, uploads, or attachments (for example, ID photos, bank statements, or other documents).
- Consents & Signatures — such as electronic signatures, consent checkboxes, and acknowledgments related to applications, disclosures, and legal notices.
2.2 Information Collected Automatically
When you use the App, we automatically collect certain technical and usage information, including:
- Device & Technical Data — IP address, device model, operating system, mobile carrier, app version, language settings, and diagnostic/crash logs.
- Usage & Analytics Data — pages or screens you view, clicks and navigation paths, session duration, timestamps, and referral sources.
- Approximate Location — derived from your IP address or similar signals, mainly for fraud detection and to apply state-specific eligibility and compliance rules.
- Cookies, SDKs & Similar Tools — used for authentication, security, session management, preferences, and analytics.
2.3 Information from Third Parties
We may also obtain information about you from:
- Identity & Fraud-Prevention Vendors — to help confirm your identity, address, and income, and to detect or prevent fraud.
- Financial Partners — including lenders, banks, loan platforms, servicers, and payment processors.
- Credit Bureaus & Alternative Data Sources — where permitted by law and with your consent when required.
- Lead and Marketing Partners — who may refer you to the App or vice versa.
- Public Records & Government Sources — as necessary for compliance, verification, and risk management.
3) How We Use Your Information
We use the information we collect for purposes such as:
- Operating the App — creating and managing accounts, providing core features, processing your requests, and maintaining our services.
- Identity Verification & Fraud Prevention — performing KYC/AML checks and monitoring for suspicious activity.
- Loan & Cash-Advance Matching — securely sharing necessary information with participating lenders so they can evaluate your profile and present potential offers.
- Payments & Funding — facilitating disbursements, repayments, and other payment-related activities.
- Customer Support & Communications — responding to your questions and sending important service updates.
- Analytics & Product Improvement — monitoring performance, fixing bugs, and developing new features.
- Legal, Compliance & Risk Management — recordkeeping, audits, regulatory reporting, and enforcing our Terms of Use.
- Marketing & Educational Content — sending optional communications about features and updates, consistent with your preferences.
4) Legal Bases & Key Principles
Depending on the context and your jurisdiction, our processing of personal information is based on one or more of the following:
- Your Consent — for certain marketing, optional data uses, or where required by law.
- Contractual Necessity — to provide services you request.
- Legal Obligations — for compliance with applicable laws and regulations.
- Legitimate Interests — such as maintaining the security of our systems and preventing fraud.
5) How We Share and Disclose Information
We share personal information only as reasonably necessary for the purposes described in this Policy, and subject to appropriate safeguards and applicable law.
5.1 Service Providers
We work with carefully selected vendors that perform services on our behalf, such as hosting, data storage, identity verification, customer support, security monitoring, analytics, and payment processing. These providers may access personal information only to perform services for us.
5.2 Financial Partners
When you request loan or financial options, we disclose information needed for those partners to evaluate your request. Once your information is shared with a lender or partner, their privacy policy governs their further use.
5.3 Legal, Regulatory & Safety
We may disclose information to courts, regulators, law-enforcement agencies, or government authorities if required by law or to protect the rights, property, or safety of BG Smart Loans, our users, or the public.
5.4 Business Transactions
If BG Smart Loans is involved in a merger, acquisition, or sale, personal information may be transferred to another entity, subject to privacy protections similar to those described in this Policy.
5.5 At Your Request or With Your Permission
We may share information with third parties when you ask us to do so or provide your consent.
5.6 No "Sale" of Data or Cross-Context Behavioral Ads
We do not "sell" personal information as defined under certain state privacy laws, and we do not engage in cross-context behavioral advertising that would require an opt-out under those laws.
6) How Long We Keep Your Information
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, for as long as your account is active, and as required by law. Typical retention periods include:
- Account & Servicing Records — generally for the life of your relationship plus up to 7 years.
- Compliance & Risk Records — typically 5–7 years, or longer if mandated by law.
- Marketing & Communication Records — generally up to 3 years after your last interaction or until you opt out.
- Log & Analytics Data — usually 12–24 months.
7) How We Protect Your Information
We use administrative, technical, and physical safeguards designed to protect personal information, including:
- Encryption of data in transit and at rest
- Access controls and role-based permissions
- Network and system security monitoring
- Vendor security assessments
- Employee training and internal policies
Despite our efforts, no method of transmission or storage can be guaranteed 100% secure. You are responsible for keeping your login credentials confidential.
8) Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- Access — to request confirmation and a copy of your personal information.
- Deletion — to ask us to delete certain personal information.
- Correction — to request correction of inaccurate information.
- Portability — to receive certain information in a portable format.
- Opt-Out Rights — where applicable under state law.
8.1 How to Submit a Privacy Request
To exercise your privacy rights, contact us at:
Email: support@bgsmartloans.com
Subject line: "Privacy Request"
Please include your full name, state of residence, and a brief description of your request.
9) Children's Privacy
The App is intended for adult users only. You must be at least 18 years old to use the Services. We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it promptly.
10) Cookies, SDKs & Similar Technologies
We use cookies, mobile SDKs, and comparable tools to support login and session management, protect the App, remember preferences, and analyze usage. You can adjust settings in many browsers and devices, but disabling certain tools may limit some App features.
11) Third-Party Websites & Services
The App may contain links to or integrate with websites, apps, or services operated by third parties. Those third parties have their own privacy practices. We encourage you to review their privacy notices before using their services.
12) GLBA & FCRA Notices
Some information we handle is "nonpublic personal information" subject to the Gramm–Leach–Bliley Act (GLBA). When GLBA applies, our GLBA privacy notice governs that information.
If we use "consumer reports" or "credit reports," your rights under the Fair Credit Reporting Act (FCRA) apply. We do not perform hard credit inquiries without your consent.
13) International Use & Data Transfers
The App is designed for users in the United States. If you access the App from outside the U.S., your information will be transferred to and processed in the United States, where privacy laws may differ.
14) Updates to This Policy
We may revise this Privacy Policy from time to time. When we make material updates, we will update the "Effective Date" at the top and provide additional notice within the App or via email where required. Your continued use of the App means you accept the revised Policy.
15) How to Contact Us
If you have questions about this Privacy Policy, contact us at:
BG Smart Loans LLC
Website: https://bgsmartloans.com
Email: support@bgsmartloans.com
BG Smart Loans is not a lender and does not make credit decisions. We provide a platform that connects you with a network of licensed lenders and financial service providers. Loan amounts, APRs, terms, and funding timelines are determined by those lenders and may vary. Availability of offers is not guaranteed. Please borrow responsibly.